Privacy and Cookie policy

Privacy Policy

Introduction
Prompt IT ApS (“we,” “us,” “our”) is committed to protecting and respecting your privacy in compliance with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR). This privacy policy outlines how we collect, use, store, and protect your personal data when you use our website or services.

Data Controller
Prompt IT ApS is the data controller for the processing of your personal data. If you have any questions about this privacy policy or how we handle your information, you can contact us directly.

What Personal Data Do We Collect?
We may collect and process the following types of personal data about you:

• Identification Information: Name, address, email, phone number
• User Information: Data about how you use our website or services, including IP address, browser details, cookies, and similar technologies
• Customer Information: Purchase history, payment details, customer service inquiries
• Other Information: Any data you voluntarily provide in connection with using our services

Purpose of Data Processing
We collect and process your personal data for the following purposes:

• Service Delivery: To provide the services you request and manage your account
• Customer Support: To respond to your inquiries and provide customer assistance
• Service Improvement: To analyze the use of our website and services to enhance user experience
• Marketing: To send you relevant marketing materials and offers if you have consented to this
• Legal Obligations: To comply with laws and regulations applicable to us

Legal Basis for Processing
We process your personal data on the following legal bases:

• Consent: When you have given us permission to process your personal data for specific purposes
• Contract: When processing is necessary to fulfill a contract with you or to take steps before entering into a contract
• Legitimate Interest: When processing is necessary for our legitimate interests, provided that your rights and freedoms are not overridden
• Legal Obligation: When we are required to process your data to comply with applicable laws

Sharing Your Personal Data
We only share your personal data with third parties when necessary and in accordance with this privacy policy. This may include:

• Service Providers: Who assist us in delivering our services, such as IT support, payment processors, and marketing platforms
• Public Authorities: When we are legally obligated to do so
• Other Third Parties: If you have given us consent to share the information

Retention of Personal Data
We retain your personal data as long as necessary to fulfill the purposes for which the data was collected or as required by law. When the data is no longer needed, we will delete or anonymize it in accordance with our data protection policy.

Your Rights
You have the following rights regarding your personal data:

• Right to Access: You can request information about the personal data we process about you
• Right to Rectification: You can ask us to correct any inaccuracies in your personal data
• Right to Erasure: You can request the deletion of your personal data if we no longer need it
• Right to Restriction of Processing: You can ask us to limit the processing of your data in certain circumstances
• Right to Data Portability: You can request your personal data in a structured, commonly used format and have it transferred to another data controller
• Right to Object: You can object to our processing of your personal data if it is based on legitimate interests

If you wish to exercise any of these rights, you can contact us using the details provided in section 1.

Cookies
We use cookies and similar technologies on our website to improve your experience, analyze traffic, and personalize content and ads. You can learn more about our use of cookies in our Cookie Policy.

Changes to the Privacy Policy
We reserve the right to update this privacy policy from time to time. Any changes will be published on our website, and for significant updates, we will notify you directly where relevant.

Cookie Policy

Introduction
Prompt IT ApS (“we,” “us,” “our”) uses cookies and similar technologies on our website to enhance user experience, analyze traffic, and personalize content and ads. This cookie policy explains what cookies are, the types of cookies we use, and how you can manage your cookie preferences.

What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit a website. They are used to remember your preferences, gather information about your browsing behavior, and ensure the website functions correctly. Some cookies are deleted when you close your browser (session cookies), while others remain on your device for a longer period (persistent cookies).

Types of Cookies We Use
We use the following types of cookies on our website:

• Necessary Cookies
  These cookies are essential for the website to function properly. They enable navigation and access to secure areas of the site. Without these cookies, certain services you request cannot be provided.
• Preference Cookies
  These cookies allow the website to remember the choices you make (e.g., your language or region) and provide enhanced, more personalized features.
• Statistics Cookies (Analytical Cookies)
  We use these cookies to understand how visitors interact with our website. The information is used to improve the site’s performance and ensure it operates optimally. The data is anonymized and used only for statistical purposes.
• Marketing Cookies
  These cookies track visitors across websites to deliver advertisements that are relevant and engaging for individual users, making them more valuable for publishers and third-party advertisers. We may share this information with third parties, such as our advertising partners.

Third-Party Cookies
We also use third-party cookies from providers such as Google Analytics, which help us understand how visitors use our website. These third-party providers may collect information about your online activities over time and across different websites when you use our site.

How Can You Control Cookies?
When you first visit our website, you will be asked to accept or reject the use of cookies. You can change your cookie preferences or withdraw your consent at any time via your browser settings or our cookie banner.

You can also block or delete cookies through your browser settings. However, please note that blocking cookies may affect your experience on the website, and some features or services may no longer be available.

Changes to the Cookie Policy
We reserve the right to update this cookie policy from time to time to reflect changes in our use of cookies or to meet legal requirements. Any updates will be published on our website.